Origin plant coordination
Shipment planning, document pre-validation and cargo consolidation with your team.
Service · Import & logistics
How import logistics work in Chile, and what your brand should expect.
Chilean import is not particularly complex if you know the rules. The hard part is the documentary detail and the coordination between actors. This page explains the four phases we run for your brand — pre-shipment, transit, clearance and distribution — with the realistic timelines at each step.
What's included
Six operational fronts covered end-to-end.
We cover from coordination with your origin plant to delivery at your end customer. No handoffs between operators, no information loss in the chain.
International transport
Sea (FCL/LCL) or air based on urgency. Tariff negotiation with carriers and forwarders.
Customs clearance
Tariff classification, import declaration, duty payment and release.
SAG and SEREMI certification
Inspection management, sampling and resolution for imported food categories.
Certified warehousing
Dry and refrigerated storage in Chile's Metropolitan Region. Unit and pallet picking.
Nationwide distribution
Delivery to end customers from Arica to Magallanes (Chile's full reach). Tariff by zone and volume.
How the operation runs
Four phases. One accountable counterpart.
Each milestone reports back with traceable visibility. No surprises at port, no unexpected delays in warehouse.
Pre-shipment
Plant planning, document pre-validation, carrier space booking, packing instructions.
Transit
Tracking visibility, arrival forecasting, customs broker coordination, document readiness.
Clearance
Import declaration, duty payment, SAG and SEREMI inspection management, release.
Distribution
Warehouse receiving, picking, dispatch coordinated with end customer and delivery confirmation.
Who this fits
Three profiles we run today.
The service applies both to companies importing for the first time and to recurring importers looking to consolidate logistics under a single counterpart.
Direct importers
Chilean companies with established supplier relationships at origin who need to consolidate logistics under a single accountable counterpart.
Represented brands
The service is integrated into brand representation: imports become a natural extension of the order flow.
Traders and agents
Operators with recurring volumes who need a local partner with documentary expertise and certified warehousing.
How we differ
Three measurable differences.
Importing in Chile is not complex if you know the rules. The hard part is documentary detail and coordination between actors. That's where we add real value.
01 · Lot-level documentary traceability
Each lot has a digital folder with origin, sanitary and labeling certificates. Auditable any time by your HQ.
02 · Committed shipment calendar
We plan with plant and carriers for the next 12 months. Forward visibility on arrivals and projected stock in warehouse.
03 · English-speaking, local-time support
Team in Santiago. No timezone friction with your operation in Chile, no language barrier with your counterparts.
Frequently asked questions
What other importers ask first.
If your question on category or route is not here, write through the contact form.
What product categories do you import?
Primary focus: food, beverages and inputs for the food industry. Also related industrial inputs. We do not operate categories that require deep cold chain (frozen below −18 °C) or pharmaceutical / controlled products.
Do you handle refrigerated cargo?
Yes, refrigerated cargo (between 2 °C and 8 °C) in international transport and certified warehousing. For deep frozen (−18 °C or below) we work with specialized logistics operators as partners, not as direct operation.
How long does Customs clearance take in Chile?
For food without SAG/SEREMI observations, typical clearance takes 3 to 7 business days from port arrival. With additional document review or physical sampling, it can extend to 10–15 days. We pre-validate documentation to minimize this variable.
How do you handle SAG inspections?
We pre-validate all origin documentation before shipment (sanitary, phytosanitary, free-sale certificates). At port, we manage the inspection request and accompany the SAG officer on site. We maintain a 100% documentary approval track record in the categories we operate.
Can you store inventory in certified warehousing?
Yes. We work with SAG- and SEREMI-certified warehouses in Chile's Metropolitan Region, with dry and refrigerated storage capacity. Tariff per pallet/month, unit picking and dispatch coordinated with your end customer.
Ready to plan a shipment
Have an upcoming import operation?
Tell us category, origin, volume and timing. We respond in 48 business hours with a quote and route plan, in English, no commitment.